FAQ
ABOUT DIGGINDUCK CASES
What are cases made of?
Cases are made of birch plywood, with a thickness of 6 or 8 mm, depending on the size of the case.
Is it difficult to assamble the case?
No, it’s very easy - they can be assembled and disassembled like a puzzle.
How much does the case weigh?
12 inch records case - 2.5 kg
7 inch records case - 0,6 kg
Are the cases durable?
Yes, it’s very durable and built to last.
ORDER AND SHIPPING
Order Processing Time
1-3 WORKDAYS + delivery time
Delivery time
- Europe 2-10 workdays
- Overseas 1-6 weeks (If the shipment is delayed, it is mainly due to customs clearance in your country. The clearance process usually takes 1-3 days, but sometimes, without any reason, it may take longer, which I unfortunately have no control over - but no worries your order will always reach you!)
Dispatch place
Poland, UE.
Packaging
Cases are flat packaged in with extra cardboard for their protection.
Can I return my order?
Yes, if you're not satisfied with your order, you can return it within 14 days, but only if it hasn't been used.
Return shipping costs are requested to be covered by the buyer.
Customs & Import Fees
Customs & Import Fees: All customs duties, taxes, and additional fees are covered by the buyer.
Important Notice for Customers in the USA
Since August 2025, the de minimis exemption has been removed for many imports to the USA. As a result, orders may be subject to customs duties and import taxes regardless of value.
When placing an order, you can choose between two shipping options:
DDP – Duties and taxes included. No extra customs charges on delivery.
DAP – Duties and taxes not included. Any customs charges are paid by the recipient.